Compliance Helpline Service
Regardless of how large your business is you will always require advice, even if it is just to give you confidence in the action you are taking.
Our compliance helpline service means you can contact us over the phone or through email at any time to obtain advice on any compliance matter. Generally, we will provide an answer or opinion immediately, but we guarantee a reply within 24 hours.
You will also get copies of the advice leaflets we produce when any compliance matter changes.
If you subscribe to Compliance-Guard you receive this service free of charge.
COMPLAINT HANDLING SERVICE
All these agencies can investigate complaints –
- Your Ombudsman Service
- Her Majesty’s Revenue & Customs (Money Laundering Section)
- National Trading Standards Estate Agency Team
- Competition and Markets Authority
- Trading Standards Officers
- Advertising Standards Authority
- Environmental Health Officers
- Housing Officers
Complaints to your Ombudsman
Given our compensation culture, consumers will complain at any opportunity. Handling complaints incorrectly can result in compensation awards. We can help you respond correctly.
Complaints to Enforcement Agencies
These complaints can be the most difficult to handle and the most damaging. Contact us at this point and we will then handle the situation on your behalf and lead you through the steps required to ensure that you respond in the right way to avoid penalties or fines. We can also attend any interview with you to ensure all appropriate information is put forward.