Online Training Courses

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INDUCTION – Sales

Who Agents Work for
Agents Services
How Fees are Earned
Clients Best Interests
The Conveyancing Process
The Basics of the Estate Agents Act
Insight into the Consumer Protection Regs
The Basics of EPC Obligations
Due Diligence

ESTATE AGENTS ACT – Sales

Providing Information to Potential Clients
Fees
Statutory Definitions
Personal Interest Declarations
Obligations when Handling Offers
Deposits
Reservation Fees
Avoiding Bias
The Equality Act
Offences and Penalties

ANTI MONEY LAUNDERING – Sales

OFT Registration for Money Laundering
Training Obligations
Money Laundering Reporting Officer
Customer Due Diligence
Dealing with Absent Clients
Business Clients Identification
The Money Laundering Process
Avoiding Exploitation
Reporting Suspicions

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CPR NEGOTIATORS Sales & Lettings

Link to the Misrepresentation Act
Handling Negotiation
Accurate Property Descriptions
Verbal Statements
Avoiding Assumptions
Requesting Information from Clients
Reducing the Risks
Practical Examples of Potential Problems
Failure to Disclose Material information
Offences and Penalties

CPR VALUERS/LISTERS – Sales & Lettings

Background to the Regulations
Accurate Descriptions
OFT Sales Guidance
OFT Lettings Guidance
Establishing Material Information
Disclosing Material Information
Available Routes to Compliant Disclosure
Practical Due Diligence Steps
Record Keeping

PROPERTY OMBUDSMAN – Sales

Canvassing
Market Appraisals
Terms of Business, Fees and Charges
Holding Keys
Handling Viewings
Handling Offers
Financial Evaluations
Dealing with Complaints
The Ombudsman’s Complaint Procedure

ANCILLARY LEGISLATION – Sales & Lettings

Provision of Information within Branches
Provision of Information on Documents
Displaying “For Sale” and “To Let” Boards
Deemed Consent for Boards
Fly Boarding
Obligations to hold an EPC
Advertising Obligations Concerning EPCs
Cancellation of Contracts Rights
Who has a Right to Cancel

DATA PROTECTION ACT Sales & Lettings

The Information Commissioner
What is Personal Information
Registration
Data Controllers
Holding Personal Information
Disclosing Personal Information
Leaving Your Employment
Provision of Services Regulations
E-Commerce Regulations

INDUCTION – Lettings

Who Agents Work for
Basic Landlords Obligations
The Basics of Landlords Obligations
The Basics of Agents Obligations
Seeking Business
Types of Services
Types of Tenancies
Deposits
The Basics of Property Management

THE LANDLORD’S OBLIGATIONS – Lettings

Obtaining Consents
Common Law obligations
Safety Legislation
Green Deal
Damp/Condensation
HMO
HHSRS
HMRC – NRL

LANDLORD/AGENT RELATIONSHIP – Lettings

Clients Best Interests
Terms of Business
Personal Interest
Obligations to Tenants
Types of Landlord
Types of Services Offered
Types of Tenancy
Client Accounting
NRL Scheme for Agents

THE TENANCY – Lettings

Marketing & Receiving Offers
Fees & Referencing
Guarantors
Tenancy Agreements
Executing Agreements
Inventory & Schedule of Condition
Check-in Process
Deposits & Deposit Schemes
Rent Arrears
Terminating Tenancies

PROPERTY MANAGEMENT – Lettings

Client Accounting
Maintenance & Repairs
Breaches of Tenancy
Extending or Renewing Tenancies
Terminating Tenancies
Property Visits
Abandonment
Damage
Fair Wear & Tear

PROPERTY OMBUDSMAN – Lettings

Market Appraisals
Terms of Business, Fees & Charges
Marketing & Advertising
Viewings & Access
Handling Offers & Referencing
Deposits & Clients Money
The Tenancy Agreement
Rent Collection
Property Management

David's Philosophy

My clients take compliance matters very seriously and I have spend many years working proactively and reactively to provide them with cost effective solutions. My success is based, not only on the unique expertise I hold, but also around my ability to balance the need for compliance with commercial reality. Whatever your needs, I am happy to discuss them and the services we can offer to meet them on a no obligation basis. Email me at david@compliance-matters.co.uk or ring my office on 0161 727 0798

Our Latest Article

FREE MONEY LAUNDERING 2017 UPDATE SESSIONS

Significant changes to estate agents obligations were imposed by the new Money Laundering Regulations in June this year.  The big focus has been on the need to confirm the ID of buyers as well as sellers; however, the legislation also requires agents to make a number of other changes. HMRC also published guidance on how […]