Training Courses

10% discount when you book 3 or more delegates on one course

Lunch is included for delegates attending 2 courses on the same day

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  • Course Notes included
  • Refreshments during the mid-course break
  • Each Course contributes 4 hours towards your CPD requirement
  • Suitable for Directors/Managers/Listers/Negotiators
  • All delegates will receive a Certificate of Attendance
  • Certificate of Achievement are available – A link to our online exam will be provided. Delegates then have 24 hours to answer questions on the subject matter. Achieving the 80% pass mark will provide them to a more valuable Certificate of Achievement.
  • Delegate Fee: £70 + VAT (£84) or £80 + VAT (£96) to include a Certificate of Achievement

 RESIDENTIAL ESTATE AGENTS LEGAL OBLIGATIONS & COMPLIANCE

(3½ hrs)

The numerous pieces of legislation affecting the profession is extensive & continues to increase year on year. The implications for non-compliance can be severe; therefore ensuring you are conversant & compliant with the longer standing obligations & the changes is essential.

This course will refresh delegates understanding of the longer standing obligations, as well as highlight the recent changes in the law. We will explore real day to day compliance problems and focus on practical compliance, due diligence, best practice and problem solving throughout the session.  Delegates understanding of the legislation affecting agents will be increased as will their understanding of the risks involved, which will improve your compliance; give you confidence when dealing with customers & help you present a more professional image, which in turn will lead to increased instructions.

Areas covered:

  • The Estate Agents Act 1979
  • The difference between criminal law and civil law
  • Acting in the best interests of the client
  • Civil actions against agents and how to guard against them
  • Money Laundering Regulations
  • Energy Performance Certificates
  • Cancellation of Contracts Regulations
  • Provision of Services Regulations
  • E-commerce Regulations
  • Data Protection Act
  • Town & Country Planning Act (Sale Boards)
  • Equality Act
  • Business Names Act/Companies Act
  • Fixed Penalties and how they are used

NB: The Consumer Protections Regulations are not covered in the course. We provide a further course in the afternoon covering this legislation.

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THE CONSUMER PROTECTION FROM UNFAIR TRADING REGULATIONS

(3 hrs)

The Consumer Protection from Unfair Trading Practices Regulations (CPR) took over from the Property Misdescriptions Act a few years ago. The impact of the changes on agents cannot be over-emphasised.  CPR and the government guidance issued in 2015 have changed many established concepts and principles.

This course offers practical guidance on dealing with the everyday, obvious implications of the new legislation. More importantly it will provide delegates with an insight into the new obligation to disclose material information and the demise of Caveat Emptor. The course will also highlight way the Property Ombudsman is dealing with complaints concerning property descriptions and it will highlight the impact the ASA are having on advertising, given their recent increased remit and recent adjudications.

Areas Covered:

  • The Consumer Protection from Unfair Trading Practices Regulations
  • The National Trading Standards Estate Agency Team Guidance
  • The Property Ombudsman’s approach to the legislation
  • Relevant legal cases
  • Practical Due Diligence
  • The use of Disclaimers
  • The Advertising Standards Authority Decisions
  • Trading Standards Officers Enforcement
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 MEETING YOUR OBLIGATIONS UNDER MONEY LAUNDERING REGULATIONS

(2½ hrs)

The Money Laundering Regulations place significant obligations on agents that impact on you daily.  Getting it right is vitally important to avoid the draconian penalties that HMRC can impose.

This course will provide your staff with the training required to meet your training obligation under section 21 of the Regulations. We will provide an insight into money laundering itself, the process involved and suspicious situations to look out for. We will also clarify the reporting process to the National Crime Agency. The course will look in some detail at your ‘customer due diligence’ (CDD) obligation sometimes referred to as ‘Know Your Client’ (KYC) by discussing the steps required when dealing with each individual type of client.

Areas Covered:

  • The Process of Money Laundering
  • Suspicious Situations to look out for
  • Reporting Suspicious Situations
  • Money Laundering Reporting Officers Obligations
  • Customer Due Diligence/Know Your Client
  • Use of online IdentificationVerification Providers
  • Record Keeping
  • Penalties for Non-Compliance 
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COMPLIANCE WITH THE PROPERTY OMBUDSMAN’S SALES CODE OF PRACTICE

(3 hrs)

The three Property Ombudsman Schemes place similar obligations on their members & they play a major role in controlling the professionalism of estate agents.

Regardless of the scheme you are a member of the Property Ombudsman’s Code of Practice is an important document.  This Code is approved by government and it has legal status for all estate agents.

Failure to meet its requirements can result in complaints and awards being made of up to £25,000. In addition, the Consumer Protection Regulations creates a criminal offence for any unfair commercial practice that involves a lack of ‘Professional Diligence’ and this diligence will be assessed by reference to the Property Ombudsman’s Code. This course will lead delegates through those obligations; discuss the requirements of the code and discuss some of the complaints adjudicated on by all three of the Ombudsman’s services.

The course will provide delegates with a clear understanding of best practice and professional diligence to help ensure compliance, as well as avoid complaints and legal actions.

Areas Covered:

  • Ensuring your Terms of Business Comply
  • Meeting the General Requirements
  • Conducting Market Appraisals
  • Compliant Marketing and Advertising
  • Handling Viewings and Access to Premises
  • Offers, Financial Evaluations, Taking and Holding Deposits
  • Duty of Care and Conflict of Interest
  • Contract Chasing
  • Handling Consumer Complaints.
  • The Ombudsman’s Complaint Handling Process
  • The Ombudsman’s Compliance Monitoring
  • Implications of Non-Compliance & the link to the Consumer Protection Act
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David's Philosophy

My clients take compliance matters very seriously and I have spend many years working proactively and reactively to provide them with cost effective solutions. My success is based, not only on the unique expertise I hold, but also around my ability to balance the need for compliance with commercial reality. Whatever your needs, I am happy to discuss them and the services we can offer to meet them on a no obligation basis. Email me at david@compliance-matters.co.uk or ring my office on 0161 727 0798

Our Latest Article

FREE MONEY LAUNDERING 2017 UPDATE SESSIONS

Significant changes to estate agents obligations were imposed by the new Money Laundering Regulations in June this year.  The big focus has been on the need to confirm the ID of buyers as well as sellers; however, the legislation also requires agents to make a number of other changes. HMRC also published guidance on how […]